Shipping policy

Shipping Policy

At Hayaah Collection, we aim to deliver your orders promptly and securely. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). During peak periods or sales, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable).

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. All prices are displayed in GBP (£).

Delivery Times

Estimated delivery times are as follows:

UK Standard Shipping: 2–5 business days
UK Express Shipping (if available): 1–2 business days
International Shipping: 5–14 business days (depending on destination)

Delivery times are estimates and may vary due to courier delays, customs processing, or unforeseen circumstances.

International Orders

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. Hayaah Collection is not responsible for delays caused by customs clearance.

Incorrect Address

Please ensure your shipping address is correct at checkout. Hayaah Collection is not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe, please contact us at hayaahcollection@outlook.com. While we will do our best to assist, Hayaah Collection is not responsible for delays caused by courier services.